Chicony strives to provide the customers with best services. We believe: Customer loyalty is the key to our sustainable development. Thus, we periodically review customer’s satisfaction to ensure customer’s needs are understood and addressed. The suppliers, regardless of local or global suppliers, are our important collaborative partners and their operation must comply with the local environmental protection and labor laws.
Customer relationship management mechanisms
Upholding the policy “growing with the customers”, Chicony respects them and listens to them. Through the branch offices in Americas, Europe and Asia, we provide the best quality services and meet the customer’s immediate needs for quality, which are the ideals we possess for global customer services.
To satisfy customer need for product quality, based on the pursuit of excellence, Chicony has established a quality control system that connects all departments from product design, quality production, global shipping to after sale services. Periodic customer satisfaction surveys allow us to assess, measure, and to faithfully meet customer expectations in terms of quality, price, delivery, techniques and services. Nevertheless, through these good interactions we continue to improve quality management and enhance customer satisfaction.
Customer satisfaction surveys
Chicony conducts periodic surveys (quarterly, semi-annual, annual) to determine and measure the level of customer satisfaction with our products. We use the main customer QBR feedback as a satisfaction index, using such items as techniques and abilities, delivery date, price, quality, and message feedback, to analyze the index numbers and then pass the results to the related departments so they may make improvements.
|Year||Name of Award|
|2010~2012||Digitimes ─ Asia, Taiwan Tech Top 100|
|2010||TOSHIBA ─ Best Partnership|
|2010||Lenovo ─ Perfect Quality Award|
|2010||Wistron ─ Outstanding Vendor Award|
|2010||Guanta Computer ─ The Best Partner Award|
|2011||ASUS ─ Excellent Supplier Award|
|2011||NEC ─ Supplier Excellence Award|
|2011||Compal Electronics ─ Outstanding Supplier - Best Partner|
|2012||Lenovo ─ Diamond Award|
|2012||Wistron ─ Outstanding Vendor Award|